Refund policy

At NECC, we take pride in offering accurately described sports cards and collectables with clear images and detailed information. Because the condition of trading cards can be sensitive and values can change rapidly, all sales are generally final.

However, we will always protect our customers in cases of error or damage.
We offer refunds or replacements under the following conditions:

Eligible for Refund/Return

  • You received the wrong item

  • Your item arrived damaged during shipping

  • There was a major listing error (wrong player, wrong year, incorrect grading company, incorrect card number, etc.)

Not Eligible for Refund/Return

  • Items accurately described and pictured

  • Condition disagreements when the listing photos match the received item

  • Factory sealed items that have been opened or unwrapped by the customer (including sealed boxes, sealed packs, blasters, mega boxes, and retail/hobby products)

  • Graded cards (PSA, SGC, BGS, CSG) — slabs are guaranteed by the grading company

  • Buyer’s remorse or change of mind

  • Items valued over $50 unless there is a listing error

  • Items returned in a different condition than they were shipped

Damaged Items

If an item arrives damaged, please contact us within 3 days of delivery with:

  • Clear photos of the packaging

  • Clear photos of the damaged item

We will work with you quickly to resolve the issue.

Order Cancellations

Orders may only be canceled before the item is shipped.

Contact

For any questions, email us at: neconsignmentandcollectables@gmail.com
We respond promptly and always aim to make things right.